发布网友 发布时间:2022-04-21 18:09
共3个回答
热心网友 时间:2023-09-08 16:46
站内信分类及具体方法:
1、产品问题
问外观相关(尺寸,颜色等)
DearValuedCustomer
Thanksforyourgreatinterestinouritems,Wearegladtotellyouthatthismodelwehave4colors:Black,Green,Blue,Red,andallthecolorinstock,youcandirectlyplacetheorderinmystore.
Oncewereceivethepaymentfromyourside,wewillarrangetheshipmentforyouASAP
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问是否有库存
DearValuedCustomer
Thanksforyourgreatinterestinouritems,Infactthisisareallynewiteminthemarket,Wejustsellout,sothenewstockwillarrivein2weeks,Butyoucanplaceanorderfirstinmystore,Oncewehavenewstock,WeneedsendalltheordersaccordingtoOrderDate,earlyorders,weneedshipitfast.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问产品功能
DearValuedCustomer
Thanksforyourgreatinterestinouritems,itcanconnectwithtwodeviceatthesametime,Butwehavetestedit,Whenyouconnectwithoneheadphone,thesoundqualitywouldbemuchbetter.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问产品折扣(利润高可以考虑折扣)
DearValuedCustomer
Thanksforyourgreatinterestinouritems,SinceyouarealreadymyVIPCustomer,wejustapplythediscount$2foryouforthisitemfrommycompany.
Afteryouplacetheorder,plsdonotpayitfirst,Trytoleavememessage,sowewillchangethepriceto$**foryou,andthenletyoufinishthepayment.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问产品批发
Dear****
Thanksforyourgreatinteresttomyitems,InfactyourarealreadymyVIPprice,beforeyouhaveboughtmanytimesinmystore,soijustapplytheVIPpriceforyoufrommycompany,AlsowehaveourownfactorySowecanarrangeitfastforyou.
Eachwecanselluonly$**,So**pcspriceis$**,Andiconfirmitwithmyshippingcompany,youneedpaytheTNTshippingfee$**,so**pcstotalpriceis$**,whenuplacetheorder,donotpayfirst,leavememessageletmechangethepriceforyou,afterichange,iwilltellupay,andprioritytosendyourorder.
Ifyouhaveanyquestions,pleasefeelfreetocontactuswaityourkindlyreply,thanks
2、物流问题
询问发货时间
DearValuedCustomer
Thanksforyourorder,Infactwehavereceivedyourmoney,UsuallymycompanyQCneedtestitcarefullybeforeweshipping,Becauseweneedguaranteebetterqualityandwellpackageforyou.
Totallyweneedarrangeyourpackagewithin2days,Neverworrythat,Onceweshipped,weneepdatethetrackingnumberforyou,andgiveyoutherackingwebsite,soyoucanknowyourpackagewhereitisgoingon.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
询问是否支持本地配送
DearValuedCustomer
Thanksforyourgreatinteresttomyitems,ThisitemswehavemanyinstockinRussianWarehouse,WecanshipitforyoudirectlyfromRussianWarehouse,Soyoucanreceiveitreallyfast.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
运送时效(小包)
DearValuedCustomer
Thanksforyourgreatinteresttomyitems,UsuallywesendittoyoubyAliExpressStandardShipping,ThisisAliexpressOfficialShippingWay,Accordingtomyexperience,itwilltake3~4weekstoyourlocalplace.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
3、售后问题
质保时间(1年)
Thanksforyourgreatinteresttomyitems,AlltheitemsinmystoremycompanyQChavetesteditcarefully,andwecanprovideyoutheguaranteefor1year.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.支持本地退货
DearValuedCustomer
Thanksforyourorder,InfactyoucanseewesupportdomesticreturninRussian,Ifyoureceivetheparceldonotlikeit,youcanreturnittoAliexpressRussianWarehousewithin7days.
Ifyouhaveanyproblem,Leavememessagehere,wewillreplyyouwithin24hours.bestwish.
海外仓选择不了
DearValuedCustomer
Reallysorryfortheinconvenience,JustbecausewehavesetsomeremoteareafromMoscow,CannotshipitfromRussianWarehouse,ForlongaddressfromMoscowiseasytolosethepackage,alsobuyerneedpayhighshippingfee,soyoucannotchooseshipitfromRussianWarehouse.
Ifokhopeyoucanunderstandit,andplaceorderfromChina,Bestwish
希望今天分享的这些站内信模板对大家有一些帮助!不管是想要通过站内信来打动买家下单购买,还是通过站内信处理好店铺的售后服务,都需要注意自己的话术,以免引起对方的误会,导致出现投诉。
热心网友 时间:2023-09-08 16:46
首先写收件人的姓名,给谁写,然后接着写信的内容,你要说些什么转达些什么,然后落款,也就是写信人的姓名,日期就可以了。
热心网友 时间:2023-09-08 16:47
站内信到底该怎么写呢?

雨果跨境
2021-04-23 11:51
关注

邮件或者站内信,是在亚马逊等跨境电商平台上买卖双方进行有效交流的重要渠道,也是卖家向买方传递信息的一个重要途径,因此,双方都非常的重视。
通过站内信,买家可以看到卖家发送的商品促销信息,卖家经常通过站内信去引导买家进行支付和对商品进行评价等等。
经常会在站内信中收到来自买家对于商品价格、产品参数、订单服务的咨询问题;而卖家也可以通过站内信主动引导买家支付和邀请留评等。
可见,站内信非常重要,同时亚马逊对于站内信也规则了严苛的要求,很多信息是不能够发布,那么,应该怎样发站内信?发站内信时需要注意什么呢?一起来看看!
1 发送内容不能包含利诱信息
什么是利诱信息?最常见的,就是当卖家的产品被买家差评后,卖家会通过退款、折扣、送赠品等给好处的做法请求买家删掉差评,或者通过同类型的手段请求买家留好评。